Refund policy

At VENDEBIAN, we stand behind the quality of our products. Customer satisfaction is at the heart of everything we do, which is why we've created a transparent and easy-to-follow returns and refunds policy to give you complete peace of mind when shopping with us.

Damaged, Faulty, or Incorrect Items

If you receive an item that is defective, damaged during shipping, or does not match what you ordered, please contact us within 30 days of receiving your delivery. Email our customer service team at info@vendebian.com with your order number and provide clear photos showing the problem.

For verified cases of shipping damage or order errors, VENDEBIAN will offer a replacement, store credit, or full refund at our discretion. In these specific situations, we will also reimburse the original shipping charges. Please note that VENDEBIAN does not impose any restocking fees. Customers are responsible for arranging and covering the cost of return postage.

Product Exchanges

Need a different size or colour? We're here to help you get the right item. Simply contact our team at info@vendebian.com, and we'll guide you through the exchange process step by step.

Standard Returns – 30-Day Return Period

If you've changed your mind about a purchase, you can return qualifying items within 30 days of delivery, as long as they meet the following conditions:

Items must be unworn, unwashed, and in pristine condition.
Products must be returned with all original packaging and tags securely attached.
Your order number must be clearly marked on the outside of the return package.

For standard returns, customers are responsible for return shipping costs and return label, and original delivery charges are non-refundable. Once we receive and inspect your return, refunds are usually processed within 7 days.

Items We Cannot Accept for Return

To maintain an efficient returns process, VENDEBIAN is unable to accept:

Items returned without a valid order number.
Products showing signs of wear, use, or damage that was not reported at the time of delivery.

How to Start a Return

Before sending any items back, you must contact us at info@vendebian.com to request return authorization. This important step ensures we can provide you with the correct return address, issue a return tracking reference, and process your refund quickly and efficiently.

The return address is: 76 Mardyke Rd, Harlow CM20 3BN, United Kingdom

Important: Returns sent without prior authorization may be delayed or rejected. Always obtain approval before returning any items.

Refund Processing

Once we receive your returned item, our quality assurance team will carefully inspect it. If approved, your refund will be automatically issued to your original payment method within 7 days. Please keep in mind that your bank or credit card provider may take additional time to post the refund to your account.

Refund Method

All refunds are processed using the same payment method used for the original purchase. We are unable to issue refunds to alternative payment methods or accounts.